Cancellation Policy
We understand that sometimes plans change. Here’s how our cancellation policy works to ensure the best experience for everyone:
Individual Reservations:
(<10 guests)
- Cancellation 48 hours or more in advance: 95% refund. (We charge you with a 5% cancellation fee).
- Cancellation less than 48 hours before the excursion: No refund. This is due to the costs associated with reserving your spot and scheduling our guides.
- Short notice changes to the itinerary (<48 hours before): We charge you with a 5% fee.
- No show or late arrival for the tour: No refund.
Group Reservations:
(10 or more guests)
- Cancellation 30 days or more in advance: 95% Refund.
- Cancellation 30-15 days in advance: 50% refund.
- Cancellation less than 15 days before the tour: No refund.
- Up to 15 days before the excursion, you can change the tour date without an extra fee.
- No show or late arrival for the tour: No refund.
For any changes to your reservations, please contact us via phone or email:
At Carey Tours, we reserve the right to cancel or modify tours for reasons beyond our control, always prioritizing the welfare of our customers. While our cancellations are infrequent, when they occur, we provide appropriate solutions, including full refunds or alternative tours. Please note that custom tour prices may vary from what’s displayed on our website, and we ensure transparency regarding costs before your payment. Feel free to reach out to us with any questions or concerns. Thank you for choosing Carey Tours, where your satisfaction is our priority.